For ticket purchases, please see our Tickets terms and conditions.
Under The Consumer Rights Act 2015, you can cancel your order for products within 14 days of the day on which the item was ordered. If you wish to cancel your order, you can write to us at Fiction Tree, c/o Grey Tiles, Nyton Road, Chichester, PO20 3UN, or by email band@fictiontree.co.uk.
If you have already received the products you must carefully repackage and return them to us at Fiction Tree, c/o Grey Tiles, Nyton Road, Chichester, PO20 3UN, United Kingdom. Until the items have been returned, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will only refund postage costs on faulty items.
We take care to ensure you receive your goods in perfect condition. However, if your goods are damaged, please email band@fictiontree.co.uk within 3 working days of receipt of your order with photographic proof of the damage. We will either replace the goods or arrange a refund as appropriate.
All products are made to order so, unless there is a fault with the item, we cannot accept returns on these items.
Product Images
We do our best to replicate the colour of products in images on this site. However, the colour may be affected by the technology used to view it so some variation may occur.